« 10. The Genos emotional intelligence assessments »

Written by Rachel Green. Director, The Emotional Intelligence Institute. Author of "How to build your emotional resilience and manage your emotions".

The Genos emotional intelligence assessments are focused exclusively on emotionally based behaviours in the workplace. They are based on self-ratings and ratings by others, and they do not assess actual emotional skills or knowledge, but perceptions of the client's emotionally driven behaviour.

Research by Ben Palmer and his colleagues clearly shows that emotional intelligence is a paradigm significantly different from measurements of personality and IQ.

They gain rater feedback on your skills on each of the seven dimensions of emotional intelligence in their model.

  1. Emotional self-awareness.
  2. Emotional expression.
  3. Emotional awareness of others.
  4. Emotional reasoning.
  5. Emotional self-management.
  6. Emotional management of others.
  7. Emotional self-control.

The basis of their emotional intelligence assessments are two-fold. They have both a self-report measure and a 360 multi-rater assessment.

Want to develop your emotional intelligence and have it assessed? Book into our 5 star emotional intelligence coaching package now.

360 multi-rater Genos emotional intelligence assessment

In the 360 assesment you are invited to rate yourself on a number of emotionally driven workplace behaviours.

You are asked to rate statements such as:

  • When upset at work I still think clearly.
  • I don't know what to do or say when colleagues get upset at work.
  • When I get frustrated with something at work I discuss my frustration appropriately.

You rate these on a scale of 1-5:

  1. Almost never.
  2. Seldom.
  3. Sometimes.
  4. Usually.
  5. Almost always.

This is done online and takes about 20 minutes.

In addition, approximately 12 other people, selected by you, also rate you on similar statements. The people are selected from different categories, such as senior people, peers and direct reports. The people give their answers anonymously.

Typical statements for them to rate your emotional intelligence may include:

  • Is aware of how his/her feelings influence the way he/she responds to colleagues.
  • Asks others how they feel about different solutions when problem solving at work.
  • Ruminates about things that anger him/her at work.

Just from these few examples alone it is apparent that emotions are the main focus of the statements, e.g. anger, frustration, upset and feelings, are some of the words used.

There is some debate over whether it is appropriate to ask others to measure someone's emotional intelligence as they may not be aware of specific emotions driving a person's behaviour, for example.

This video explains the Genos emotional intelligence assessment. Watch it now.


Emotional Intelligence tests: How to measure emotional intelligence & EQ? By EI coach Rachel Green

How useful are the Genos emotional intelligence test results?

I did often find the assessment results useful and relevant in understanding the impact that a person's emotionally driven behaviours can have in the workplace.

There is comprehensive normative data available on both Australian leaders and Australian employees too.

I found it helpful to consider the differences between the self-report ratings and those given by senior people, peers and direct reports. Sometimes there have been large differences and my clients have discovered that the way they are perceived, at least by certain sections of their workforce, can differ quite radically from their own perceptions.

For example, I remember a senior management team who all had their emotional intelligence assessment conducted at the same time. They were very surprised to find that while they rated their understanding of staff emotions highly, their staff totally disagreed. 

However, from a practical level I find 360s time consuming, complex and expensive to conduct.

The Genos Emotional Intelligence assessments technical manual can be downloaded here. In case you are interested in cross cultural applications the manual includes "Nation Specific Norms and Analyses" for America, Asia, South Africa and China.

Recent references and research on the Genos assessments are available.

I used the Genos emotional intelligence assessments for many years and trained in their use back in 2004. However, I have since moved on to find the MSCEIT ability measure far easier and practical and my clients and I have been getting excellent value from the results.

The Genos emotonal intelligence assessment is only based on people rating what they think your emotional intelligence is. The MSCIET is an ability based model, easy to administer and gives you real tasks related to your emotonal intelligence, e.g. your ability to recognise emotions in people's faces.

Click here to find out how to take the Mayer-Salovey-Caruso-Emotional-Intelligence-Test (MSCEIT) and gain feedback on the results from our Director, emotional intelligence specialist, Rachel Green.

Have your emotional intelligence assessed now.

Want to develop your emotional intelligence and have it assessed? Book into our 5 star emotional intelligence coaching package now. 

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