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How to keep your cool: for property managers

How to keep your cool: for property managers and others in real estate

Do you face negativity, put-downs or anger outbursts - whether from tenants, property owners, contractors, landlords or colleagues? Do people upset, frustrate, insult, annoy or offend you? Discover key ways to keep your cool and maintain a positive, productive and profitable manner.

Shrug off other people's negativity, emotions and bad behaviour. Stay calm, cool and collected. Let difficult, rude people or angry people wash over you like water off a duck's back.

What this keep your cool live tele-class will cover:

  1. How to keep your cool so you think clearly and stay level-headed.
  2. How not to get irritated, angry or upset when people are negative, upset or complaining.
  3. How not to get irritated when you have "heard it all before".
  4. How not to let people push your buttons when they ask you to do irrelevant tasks, such as fix a dripping tap.
  5. How not to get defensive.
  6. A quick way to avoid stewing on snide comments or put-downs.
  7. The best way to react to upsetting tenants/owners/contractors so you win them over.
  8. How to be able to listen to criticism that is constructive and then ditch the rest.
  9. How to sooth rather than escalate a conflict.
  10. How not to react to unreasonable demands, e.g. the tenant who complains "Why haven't you fixed my roof yet?" only an hour after a storm hit.

Available for private groups and organisations by request 

Please contact us to have this real estate tele-class conducted privately for your group or organisation.

Presenter: Rachel Green:

  • Rachel Green is the Director of the Emotional Intelligence Institute, an emotional intelligence and engagement specialist and dynamic professional speaker.
  • She is the author of 20 CDs, 8 books and 3 DVDs, including the unique 2 DVD program, "How to develop emotional resilience and manage your emotions" and the MP3 recordings "How to deal with difficult people without getting upset".
  • She has a keen interest in real estate and has worked with a number of real estate professionals in both Perth and Sydney. She has presented her "How to keep your cool workshop" to Property managers at both RealMark in Perth and McGrath in Sydney, and as a keynote presentation to the Strata Titles Institute, and more.
  • She has a passion for helping people to keep their cool, and for doing so herself.
  • She is engaging, warm and lively with a great sense of humour. She promises not to be boring


This was the first webinar I've attended. It was easy and a really convenient way to receive training - all in the comfort of my dining room! Rachel delivered excellent content and had plenty of great practical examples. I thoroughly recommend this type of training.

Kym Godfrey. Accent West. WA.

It was great to be able to do this live tele-class, in my own space and with no travel and accommodation expenses, but still being able to interact with other participants. Rachel's presentation was short, sharp and to the point; and I was able to take away so much from it, even though we only had an hour. I would recommend Rachel's live tele-classes to anyone wanting to acquire new skills, brush-up on old ones or discover something about themselves.

Cherie Wallace, Coordinator Statutory Planning, City of Kalgoorlie-Boulder, Western Australia.

While listening to Rachel during the presentation there was a click in my mind that changed my perception about work and life completely and for good. Since then I've recommended her to two of the persons I deal with on a daily basis; my beloved wife and my boss, with great positive results.

David Fernandez, Manager, IBN Corporation, Tom Price, WA. 

Thank you Rachel! Your tele-class was a wonderful experience. Living in the country makes it difficult to gain access to valuable information and I find the webinar technology so easy. 

Donna Rayner, Project Officer, Mingenew-Irwin Group, Western Australia.