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Keynote Speeches - content

Guarantee

If Rachel doesn't have your people laughing and getting involved within the first hour, there is no charge for her presentations.

Entries in Customer Service (1)

Thursday
Oct042012

A duck's back: How to keep your cool (K1)

In this high-energy speech, Rachel will show your audience how to stop angry, negative or complaining people upsetting or frustrating them.

Inspire your audience to keep their cool and master the art of coping - with even the worst offenders.

They'll ditch hurt, irritation and anger so that negativity washes over them like water off a duck's back - they'll even learn how to be gorgeous! Well maybe!

Imagine! Charming, calm and caring customer service. Better still imagine your audience leaving the best impression of themselves and their organisations.

Your audience will be wanting people to complain and insult them after this speech so they can practise!

Ever seen an audience ducking insults? Now is your chance. And laughter - well, that's guaranteed.

Warning: This high action and life-changing speech is good for your health (and your productivity).

OFF A DUCK'S BACK:

Ideal as an

After-lunch keynote speech. This speech will keep everyone awake no matter how much they ate for lunch and energise them for the rest of the day. It can also be a great keynote speech to open or close your conference or event.

Numbers

No limit - as many people as you can fit in.

Duration

1 hour absolute minimum. 1.5 hrs ideal. 2 hrs also perfect! There is plenty to do and practice. Rachel will not run out of material or energy and neither will the audience.

Audience

Anyone working with people, especially with negative, angry or manipulative clients, customers, patients, colleagues, ratepayers or stakeholders. That is just about everyone. The skills can even be applied at home too!

Already delivered to

The Retirement Villages National Conference in Sydney, Strata Titles State Conference, Australian Society of Rehabilitation Counsellors (ASORC) National Conference in Sydney, the ALIA Library and Information Technicians National Conference, and more. 

YOUR EXPERT SPEAKER

Rachel Green, is one of Australia's most dynamic, down-to-earth and popular expert speakers. in 2010 she was awarded the highest level of international accreditation in the professional speaking profession: Certified Speaking Professional (CSP); and in 2011 and 2012 was nominated for the Telstra Business Woman of the year award.

She has spoken to large conference audiences and small meetings; delivered motivational speeches and technical ones; lectured in universities and spoken in art centres; and presented "A duck's back" to loud applause across Australia.

Rachel has qualifications in psychology, speech pathology, adult education and the Feldenkrais Method and has had plenty of practice at keeping her cool. She's been a voluntary counsellor on a crisis line, managed her own staff and business, chaired and served on committees, dealt with difficult clients, run a large community organisation, and more.

She is the author of the long standing CD set "How to deal with difficult people without getting upset", now in its third edition.

This is one of her most popular, high energy and practical speeches - everyone joins in, everyone learns, and everyone takes practical strategies away that they can employ for the rest of their lives. It's funny too!

She's high-energy, entertaining and engaging, AND an expert on how to keep your cool.

BOOK NOW!

Book Rachel now and make sure your participants keep their cool with negative people. E-mail us now and we will respond quickly. Or if you'd rather, just pick up the 'phone and give us a call

YOUR BONUS

When you book Rachel to speak you will be offered a completely FREE copy of her practical e-book: "Organising conference and seminar programs, 7 fatal mistakes people make and how to overcome them."

 

 

 

E-mail us now.