Entries in Change management (1)


Leading change: Fostering the right emotional climate

Emotions drive people's reactions to change. It is not the information that is given to them during the change process that determines their reactions, but the feelings they have in response to the information, the way the change process is handled and the perceived consequences of the change. 

Some will feel anxious, some angry, some inadequate, threatened or vulnerable. Others may feel weary, let-down, unwanted, worn-out or scared. When it is imposed change, it is a rare person who feels excited.

If you want people to change smoothly and easily, acknowledging, allowing and managing their feelings will give the change process a greater chance of success.

The problem

  • Sadly, many managers, leaders and directors leading change fail at this point: they give insufficient acknowledgement or time to the emotional aspects of change. Instead, they may dismiss the emotions as irrelevant. The result is that people fail to adapt to the change, or time is wasted in conflict or lost productivity, or emotions are pushed underground and they work like termites to undermine the change process.
  • Some leaders, managers and consultants feel uncomfortable around other people's feelings and worry about opening a can of worms, if they discuss emotions openly with people, or show their own. Yet this very behaviour can work against successful outcomes.

The solution

  • Skilled emotional management and role-modelling practical emotional intelligence skills are required in the context of rapid and confronting change. This is not about agreeing or disagreeing with people's feelings. It is about fostering the right emotional climate.
  • Understanding the emotions of change and how to manage them effectively can impact highly on the success of change implementation. Tune in to and engage effectively with people's emotions and change will be easier. This master-class will show you how.
  • As emotions drive people's behavior and  people are your business, emotions are your business too. All change management involves people and all change involves emotions. What are you doing about them?

The presenter

Rachel Green, B.App. Sci (Psych). Grad Dip Ed (H&F). LCST. FPTG. AFAIM. CSP.

  • Rachel is the Director of the Emotional Intelligence Institute, an emotional intelligence and engagement specialist, and one of Australia's most dynamic and down-to-earth expert speakers.
  • She has been working in the area of emotional intelligence since 2004 when she became accredited in both the Mayer and Salovey model of emotional intelligence and the MSCEIT - the Mayer-Salovey-Caruso-Emotional-Intelligence test; as well as the Genos model of emotional intelligence.
  • She is passionate about helping leaders, managers and consultants understand the impact that emotions have on the success of their change management.
  • She has worked with several key organisations on fostering the right emotional climate during change. This has included working with several local government organisations during the implementation of the local government reform process; and with organisations in the disability sector on the ongoing changes associated with the implementation of the NDIS and NDIA.
  • She is practical, engaging, insightful and relevant.

Book "Leading Change: Fostering the right emotional climate" for your team now.

  1. E-mail us now and we will arrange a time.
  2. Or if you'd rather, just pick up the 'phone and give us a call