What is EI? Articles

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« 11. EI Competency 6: Emotionally manage others »

Written by Rachel Green. Director, The Emotional Intelligence Institute, accredited MSCEIT consultant.

The question, "What is emotional intelligence?" can not be thoroughly answered in one or two lines because there are so many competencies involved.

Emotional intelligence can be separated into several different skill sets.

The ability to manage other peoples' emotions is one such foundation skill covered in all descriptions of emotional intelligence.

The Genos emotional intelligence model, for example, includes the "emotional  management of others" as the sixth of their seven dimensions of emotional intelligence.

The Mayer Salovey model includes "managing emotions" as one of their four branches and this includes the ability to modulate the emotions of others.

However, I like the way the Genos EI model separates out the ability to manage your own emotions from the ability to manage the emotions of others. These are quite different aspects of emotional intelligence and skill in my experience.

How good are you at managing the emotions of the people with whom you work, or do you believe it isn't possible?

How high is your emotional intelligence? Take the Mayer-Salovey-Caruso-Emotional-Intelligence-Test (MSCEIT) to find out and gain feedback on the results from our Director, emotional intelligence specialist, Rachel Green. Click here to find out how.

In this article you will find:

  • A definition of the "emotional  management of others".
  • The aspects I consider to be involved in this dimension.  
  • A key step you can take immediately in developing your emotional intelligence and emotional management of others.

Definition of the emotional management of others

The skill of influencing the moods and emotions of others.

There are many aspects to this. For example, it may include:

  • The ability to shift the negative mood of a group to a more positive and productive mood.
  • The ability to help calm someone down when they are furious, frustrated or irritated in a meeting.
  • The ability to help lessen the ill will of a hostile group, e.g. shareholders, rate-payers or the media, so that they adopt a less antagonistic position.
  • The ability to help your team be in the best emotion for the task. For example, if they arrive at a meeting frustrated, dejected or tense and you need them to creatively brainstorm, you can shift them to a more settled and happier emotion which is more conducive to creativity and innovation.
  • The ability to support people suffering from grief, disappointment or depression so that they feel better.
  • The ability to help people who are feeling excited, exuberant or ecstatic to stay focused.
  • The ability to inspire and motivate others.
  • The ability to engage employees and foster an emotional environment conducive to staff retention, satisfaction and productivity.
  • The ability to develop a supportive atmosphere in meetings so that people feel encouraged to express their opinions and ideas.

Want to do the MSCEIT to measure your emotional intelligence? It is the gold-standard ability mesaure. To find out how to take the Mayer-Salovey-Caruso-Emotional-Intelligence-Test and gain feedback on the results from our Director, emotional intelligence specialist, Rachel Green, click here

Further resources on the Mayer Salovey emotional intelligence model.

Ways to develop your EI and emotional  management of others

There are many steps that could be involved. I recommend you start by asking yourself these questions on a daily basis over the next week.

  1. How did I relate to others' emotions today?
  2. Which emotions did I shy away from in others?
  3. Which emotions did I foster in others?
  4. What did I do to uplift and inspire people?

The emotional management of others is an essential emotional intelligence skill in the workplace; you can't lead successfully without it. Your role as a leader is to inspire, motivate and engage others. It is hard to do this if you can't shift peoples' emotions. It is their emotions which drive their behaviour. Develop your emotional intelligence now and increase your skills in the emotional  management of others.

A case study of emotional management of others in the workplace is here.

Have your emotional intelligence assessed now.

Want to know how high your emotional intelligence is? We can assess it for you on the test by Salovey and Mayer, which is an ability-based emotional intelligence test called the MSCEIT and you can complete it online.

Click here to find out how to take the Mayer-Salovey-Caruso-Emotional-Intelligence-Test (MSCEIT) and gain feedback on the results from our Director, emotional intelligence specialist, Rachel Green.

Develop your emotional intelligence now

We have many resources plus coaching packages to help you. Click here for the 5 star emotional intelligence coaching package, or for more details or to make a booking e-mail us now or pick up the phone and call us.

Develop your emotional intelligence now and lead a happier, more productive life and improve your work relationships, whether with colleagues, stakeholders or customers.