What is EI? Articles

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« 19. High EI: Manage your emotions  »

Written by Rachel Green. Director, The Emotional Intelligence Institute, accredited MSCEIT consultant.

Answers to the question, "What is emotional intelligence?" or "What is EQ?" can occur at many levels.

Emotional Intelligence or EQ is not a single entity but an intelligence that occurs to varying degrees and in different ways.

For example, people may have high, medium or low levels of emotional intelligence across the full seven dimensions of emotional intelligence. Thus they will have different levels of skill on the fifth dimension: "Emotional self-management".

There are many advantages in being able to manage your own emotions effectively at work. I will list a few of them here and encourage you to add your own.

3 ways skills in emotional self-management helps at work

  1. You may be predictable in your behaviour so that people come to know what to expect and are not thrown by erratic behaviour or unexpected emotional outbursts. This can help build trust between yourself, employees and senior management, for example. Trust is the foundation for respectful and successful working relationships and collaborative partnerships.
  2. You may be able shift between emotions so that you are in the best emotion for each task. Tasks require different emotions. For example, if you need to brainstorm innovative solutions to a problem, feeling stressed and tense may counteract this. By being able to shift your emotions into more relaxed and cheerful ones you may find it far easier to be creative and innovative when you need to.
  3. You may successfully avoid interpersonal conflicts at work and home. If you are able to shift emotions such as frustration, irritation and anger, without dumping them on other people, then you are unlikely to waste much time becoming embroiled in conflicts, and may be able to prevent conflicts from escalating. This an essential emotional intelligence skill for anyone in customer service, anyone facing the media or handling hostile meetings, for example.

Want to do the MSCEIT to measure your emotional intelligence? It is the gold-standard ability measure. To find out how to take the Mayer-Salovey-Caruso-Emotional-Intelligence-Test and gain feedback on the results from our Director, emotional intelligence specialist, Rachel Green, click here

Further resources on the Mayer Salovey emotional intelligence model.

5 other ways skills in emotional self-management may help you

  1. You may have less stress and handle stress more easily. Thus you may be healtheir and have less absenteeism from work.
  2. You may develop more long term and productive working relationships with colleagues, direct reports and stakeholders.
  3. You may develop greater confidence.
  4. You may deal with problems more easily.
  5. You may be happier. 

How skilled are you at managing your own emotions?

Have your emotional intelligence assessed now.

Want to know how high your emotional intelligence is? There is another model of emotional intelligence, by Salovey and Mayer, that has an ability-based emotional intelligence test called the MSCEIT which you can complete online.

Click here to find out how to take the Mayer-Salovey-Caruso-Emotional-Intelligence-Test (MSCEIT) and gain feedback on the results from our Director, emotional intelligence specialist, Rachel Green.

Develop your emotional intelligence now

We have many resources plus coaching packages to help you. Click here for the 5 star emotional intelligence coaching package, or for more details or to make a booking e-mail us now or pick up the phone and call us.

Develop your emotional intelligence now and lead a happier, more productive life and improve your work relationships, whether with colleagues, stakeholders or customers.