What is EI? Articles

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« 20. High EI: Manage others' emotions »

Written by Rachel Green. Director, The Emotional Intelligence Institute, accredited MSCEIT consultant.

There is no single answer to the question, "What is emotional intelligence?" or "What is EQ?" because it is not a "thing", it is an intelligence. EI and EQ occur to varying degrees and in different ways.

For example, people may have high, medium or low levels of emotional intelligence across the full seven dimensions of emotional intelligence. Thus they will have different levels of skill on the sixth dimension: "emotional management of others". We are all more or less competent in this dimension.

There are many advantages in being able to skilfully manage the emotions of others. I will list a few of them here and encourage you to add your own.

7 advantages of high-level emotional management of others.

  1. You will have greater influence.
  2. You will be less inclined to become caught up in others' emotions, but instead will be able to retain your own emotional disposition, objectivity and integrity.
  3. Your working relationships will be more productive and satisfying so that you can more easily work collaboratively with key stakeholders and partners.
  4. You can develop and build better team work and reduce the amount of time wasted on team conflicts and misunderstandings. However technical your role may be, often the hardest issues to deal with are not the technical ones but the people problems.
  5. You may be able to lead people through change more easily.
  6. Stress levels may be lower in your team and productivity higher. If your staff are stressed and finding the pressure of work difficult, and you relax and calm them, they'll be more productive.
  7. You may be able to make others feel better about themselves. Thus you may have a more confident and innovative workforce.

How high is your emotional intelligence? Take the Mayer-Salovey-Caruso-Emotional-Intelligence-Test (MSCEIT) to find out and gain feedback on the results from our Director, emotional intelligence specialist, Rachel Green. Click here to find out how.

6 more advantages of skills in emotional management of others.

  1. You may be liked more so people are more willing to listen to what you say.
  2. You may be able to generate a positive and satisfying work environment with greater levels of employee engagement and thus gain a better return on investment.
  3. You may be able to effectively deal with workplace conflict.
  4. You may be able to stop people teasing or bullying you.
  5. You may be able to reduce the negative or destructive influence of one person on your team or organisation.
  6. You may gain more respect and be able to inspire people to achieve their potential.

How skilled are you at managing the emotions of others?

Have your emotional intelligence assessed now.

Want to know how high your emotional intelligence is? There is another model of emotional intelligence, by Salovey and Mayer, that has an ability-based emotional intelligence test called the MSCEIT which you can complete online.

Click here to find out how to take the Mayer-Salovey-Caruso-Emotional-Intelligence-Test (MSCEIT) and gain feedback on the results from our Director, emotional intelligence specialist, Rachel Green.

Develop your emotional intelligence now

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Develop your emotional intelligence now and lead a happier, more productive life and improve your work relationships, whether with colleagues, stakeholders or customers.