What is EI? Articles

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Monday
Mar122012

« 27. Low emotional intelligence: A tense team »

Written by Rachel Green. Director, The Emotional Intelligence Institute, accredited MSCEIT consultant.

Emotional intelligence occurs on a continuum, it is not an on or off phenomenon. There are high through to low levels of emotional intelligence on each dimension.

How you answer the question, "What is emotional intelligence?" or "What is EQ?" will vary according to the different dimensions of emotional intelligence.

Let's consider what low levels of emotional management of others may look like.

There are many problems that may arise if you have low-level skills in the emotional management of others at work. I will list a few of them here and encourage you to add your own.

Want to do the MSCEIT to measure your emotional intelligence? It is the gold-standard ability measure. To find out how to take the Mayer-Salovey-Caruso-Emotional-Intelligence-Test and gain feedback on the results from our Director, emotional intelligence specialist, Rachel Green, click here

Further resources on the Mayer Salovey emotional intelligence model.

5 problems of low-level emotional management of others.

  1. You may find your work colleagues are tense and unhappy and stay that way. This can lead to infighting, back stabbing, gossip and unproductive working relationships. You may therefore end up stressed, tense and agitated and find yourself having to work longer hours than you wanted.
  2. You may feel uncomfortable engaging with people in difficult or tense situations because of their emotions, and thus avoid completing important tasks, such as performance reviews with your senior managers or staff.
  3. You may avoid situations in which strong emotions arise so that when problems first occur you fail to nip them in the bud, and just hope they will go away. Instead they may escalate and cause even larger problems and difficulties in the future. One angry or upset team member can develop into a whole team being angry and upset if it is not dealt with early.
  4. People may suck the life out of you so you end up overwhelmed and exhausted.
  5. You may be distracted from what you need to do if the people around you are unfocused, and very excited.

3 more problems of low-level emotional management of others.

  1. You may be unsettled or afraid if people are aggressive to you and you can't shift their emotions, which makes tasks such as handling customer complaints extraordinarily hard and stressful.
  2. There may be low levels of employee engagement and productivity.
  3. It may be hard for you or your organisation to attract or retain good quality staff so that you suffer from a high staff turnover. High staff turnovers waste money and resources.

How well do you manage the emotions of others?

Have your emotional intelligence assessed now.

Want to know how high your emotional intelligence is? There is another model of emotional intelligence, by Salovey and Mayer, that has an ability-based emotional intelligence test called the MSCEIT which you can complete online.

Click here to find out how to take the Mayer-Salovey-Caruso-Emotional-Intelligence-Test (MSCEIT) and gain feedback on the results from our Director, emotional intelligence specialist, Rachel Green.

Develop your emotional intelligence now

We have many resources plus coaching packages to help you. Click here for the 5 star emotional intelligence coaching package, or for more details or to make a booking e-mail us now or pick up the phone and call us.

Develop your emotional intelligence now and lead a happier, more productive life and improve your work relationships, whether with colleagues, stakeholders or customers.