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Monday
Mar122012

« 29. Emotional intelligence case study: Being snide »

Written by Rachel Green. Director, The Emotional Intelligence Institute, accredited MSCEIT consultant.

Emotions drive behaviours. If you don't know how you feel then you may not know why you do the things you do.

If you don't know how you feel you may be surprised at what you say or do, or in the way that someone responds to you.

Emotional self-awareness is the first dimension of emotional intelligence and this case study shows how important it can be.

Why I made a snide comment.

Case study of emotional intelligence

For example, I remember once saying something to a former member of my staff. I heard it come out of my mouth and noticed that it sounded snide. I was really surprised as this was a member of staff I valued greatly and enjoyed interacting with.

I took myself out of the situation and reflected on my feelings. I tracked them back to an incident that had happened that morning. She had wanted some free copies of our CDs and I'd felt she was using me.

However, it had only been a fleeting emotion and in the busy-ness of my day I had not caught it. Instead, it lay festering inside so that when I next responded to a request from her it coloured my response.

By not catching the feeling when it arose and dealing with it then, it came out later in a snide remark. This was not high on emotional intelligence.

However, I was at least able to track back to what happened and deal with it that day.

Want to do the MSCEIT to measure your emotional intelligence? It is the gold-standard ability measure. To find out how to take the Mayer-Salovey-Caruso-Emotional-Intelligence-Test and gain feedback on the results from our Director, emotional intelligence specialist, Rachel Green, click here

Further resources on the Mayer Salovey emotional intelligence model.

What would people with low emotional intelligence do?

Other people with lower levels of emotional intelligence may not have noticed the snide comment or been able to understand where it was coming from. Or may not even have cared.

Some people go on blindly unaware of the way their emotions are impacting on their behaviour.

This is the first dimension of emotional intelligence, i.e. awareness of your own emotions as they happen.

How aware are you of your emotions? Do you catch your emotions early enough so you don't make snide comments or do they fester underneath the surface sometimes?

Have your emotional intelligence assessed now.

Want to know how high your emotional intelligence is? There is another model of emotional intelligence, by Salovey and Mayer, that has an ability-based emotional intelligence test called the MSCEIT which you can complete online.

Click here to find out how to take the Mayer-Salovey-Caruso-Emotional-Intelligence-Test (MSCEIT) and gain feedback on the results from our Director, emotional intelligence specialist, Rachel Green.

Develop your emotional intelligence now

We have many resources plus coaching packages to help you. Click here for the 5 star emotional intelligence coaching package, or for more details or to make a booking e-mail us now or pick up the phone and call us.

Develop your emotional intelligence now and lead a happier, more productive life and improve your work relationships, whether with colleagues, stakeholders or customers.