What is EI? Articles

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« 30. Emotional intelligence case study: Losing staff »

Written by Rachel Green. Director, The Emotional Intelligence Institute, accredited MSCEIT consultant.

Emotional self-expression is the second dimension of emotional intelligence on the Genos EI model.

This emotional intelligence case study shows how important emotional self-expression can be in a manager at work.

Emotional self-expression includes all emotions. It may be telling people how proud you are of them, how delighted you are in their success or how frustrated you are when things are going slowly. 

Why did his staff member leave?

Case study of emotional intelligence

An engineer, Jonathan, came to one of my courses and I asked him why he was attending. He said, "One of my staff members has just left me. She was really valuable and I depended on her greatly. When I asked her why she was leaving she said 'I don't feel appreciated'. I was dumbfounded."

"Did you ever tell her?", I asked.

"No", he said. "I thought it was obvious."

The second dimension of emotional intelligence is the ability to express your feelings clearly. This includes expressing appreciation, expressing praise and being able to convey how much you value someone. Jonathan needed to develop more skills on this level.

How high is your emotional intelligence? Take the Mayer-Salovey-Caruso-Emotional-Intelligence-Test (MSCEIT) to find out and gain feedback on the results from our Director, emotional intelligence specialist, Rachel Green. Click here to find out how.

What could he have said?

I don't mean to sound facious but it was simple really, he could have said, in some form or other, "I appreciate you".

Example 1: "Eva I really appreciate the accuracy of your work, it makes my life so much easier, thank you".

Example 2: "Eva, I am so pleased you work for me. I valued the contribution you made at the team meeting this morning, it saved us a lot of time when you solved the problem for everyone. Thank you."

Please note these are expressing a feeling, e.g. "I am pleased" and "I appreciate you".

It is not saying "Great job, well done". There is no clear ownership of a feeling there.

Have your emotional intelligence assessed now.

Want to know how high your emotional intelligence is? There is another model of emotional intelligence, by Salovey and Mayer, that has an ability-based emotional intelligence test called the MSCEIT which you can complete online.

Click here to find out how to take the Mayer-Salovey-Caruso-Emotional-Intelligence-Test (MSCEIT) and gain feedback on the results from our Director, emotional intelligence specialist, Rachel Green.

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Develop your emotional intelligence now and lead a happier, more productive life and improve your work relationships, whether with colleagues, stakeholders or customers.