What is EI? Articles

What is EI? - Article categories

Monday
Mar122012

35. Emotional intelligence case study: The last beer

Written by Rachel Green. Director, The Emotional Intelligence Institute, accredited MSCEIT consultant.

When you ask the question "What is emotional intelligence?" or "What is EQ?" it can often be answered easily by giving examples of real people who lacked emotional intelligence.

Here is one such case involving dimension seven on the Genos emotional intelligence model: emotional self-control. It is an extreme but true story.

While such physically dangerous examples are fortunately rare in the workplace, those who lack emotional self-control occur at all levels in an organisation and can be seen high-jacking meetings and negotiations with full-blooded anger outbursts.

The last beer

A case study of low emotional intelligence

One of my favourite examples of a lack of emotional intelligence I read about in the newspaper.

A young man had only a limited amount of beer in his fridge. His best friend came round to visit. During their conversation he told his friend not to drink his last beer. Later he found his friend had drunk it.

What would an emotionally intelligent response have been?

  • To go and buy some more maybe?
  • To ignore it and enjoy his friend's company?
  • To have a cup of coffee instead?
  • To go down the pub together?

Want to do the MSCEIT to measure your emotional intelligence? It is the gold-standard ability measure. To find out how to take the Mayer-Salovey-Caruso-Emotional-Intelligence-Test and gain feedback on the results from our Director, emotional intelligence specialist, Rachel Green, click here

What happened?

He had low emotional intelligence and did none of these. He shot his friend dead. He is now in prison serving time for murder.

His rage drove him to short-term action which produced long-term negative consequences.

This is an extreme but clear example of how low emotional intelligence and a poor ability to control strong emotions in particular, can impact on a person's behaviour, work and life.

Being able to control strong emotions such as rage is the seventh dimension of emotional intelligence. It is very hard to build trust without being able to control your strong emotions. If you are in business and want to be successful building trust is imperative.

How good are you at controlling strong emotions?

Have your emotional intelligence assessed now.

Want to know how high your emotional intelligence is? There is another model of emotional intelligence, by Salovey and Mayer, that has an ability-based emotional intelligence test called the MSCEIT which you can complete online.

Click here to find out how to take the Mayer-Salovey-Caruso-Emotional-Intelligence-Test (MSCEIT) and gain feedback on the results from our Director, emotional intelligence specialist, Rachel Green.

Develop your emotional intelligence now

We have many resources plus coaching packages to help you. Click here for the 5 star emotional intelligence coaching package, or for more details or to make a booking e-mail us now or pick up the phone and call us.

Develop your emotional intelligence now and lead a happier, more productive life and improve your work relationships, whether with colleagues, stakeholders or customers.

1 ... 31 32 33 34 35