Entries in Managing anger (1)


Mastering emotional intelligence (W1)

What is all the fuss about emotional intelligence? What good is it? How can EI improve your people management, decision-making and communication skills? Come along to this cutting-edge workshop and find out. Emotional Intelligence may not be what you thought it was. And it may help your team or organisation in ways you didn't realise were possible.

The business case for emotional intelligence is now firmly established - even to the point of research proving that those with higher levels of emotional intelligence earn more money, have less absenteeism and cope better with organisational stress.

How smart are you with your own and others' emotions? Smart emotions lead to smart decisions and smart communication. This unique emotional intelligence workshop will show you how.

This is not a warm fuzzy presentation but an expert workshop for men and women who want to get on at work.

  • Learn what emotional intelligence is and isn't and find out why all seven dimensions of EI really matter at work. 
  • Discover insights into how well you are using your EI and how your levels of EI may impact on your workplace success. 
  • Enhance your decision making with our unique EI decision making model and improve your communication too. 
  • And master the key strategies to develop your overall EI potential.

Smart IQ plus smart EI means smart people in a smart workplace. Make sure your organisation or team is emotionally smart.


Your choice from the following (the more you pick the longer the sessions need to be!):

Understanding emotional intelligence and its importance

  • What is emotional intelligence exactly?
  • Why emotional intelligence matters in the workplace.
  • What emotional intelligence isn't.
  • The pioneering work of Mayer and Salovey - the leading researchers into emotional intelligence - and why it's important.
  • The difference between being emotional and being emotionally intelligent.
  • Important research results into EI & leadership, EI & the workforce, EI & job selection, EI and absenteeism, EI and stress tolerance, EI and productivity, EI and financial success, and more.
  • The seven dimensions of emotional intelligence and how they impact on your work success and interactions.
  • EI assessment breakthroughs.
  • Why recruiters may now assess your emotional intelligence and how.
  • Why emotional intelligence does not replace cognitive abilities or technical skills.

Applications of emotional intelligence at work

  • Understanding the emotional drivers of behaviour and why people behave in the way they do.
  • Understanding why people may not act on information you give them.
  • Which emotions matter at work and why.
  • How to use emotional intelligence to foster productivity and team cohesion.
  • How to manage others' emotions for greater influence.
  • How to apply emotionally intelligent strategies to managing people.
  • How to choose emotionally intelligent ways to communicate.
  • How to reason with emotional data and make smart, emotionally intelligent decisions.
  • How to use your emotional intelligence to get on better with other people.
  • How to use emotional intelligence to get the best out of people.

Developing your own emotional intelligence

  • Understanding the impact that your emotions have on others.
  • Knowing your emotional wake - how do you leave people feeling.
  • Understanding how you impact others' emotions.
  • Insights into your own levels of emotional intelligence - what do you still need to develop?
  • Practical unique strategies to develop your emotional intelligence immediately - that you won't find anywhere else.
  • How to take account of your feelings intelligently so you stay in control of them.
  • Reading the emotions of others - how accurate are you?
  • Unique strategies to be intelligent with your emotions so they don't dictate what you do.
  • How to know if your emotional intelligence is low.
  • Managing emotions such as anger, frustration, irritation, tension, apathy or stress - what are your options?
  • The number one thing standing between you and higher emotional intelligence.
  • Developing your EI action plan.
  • Organisations who want a more emotionally intelligent workforce and the benefits this brings.
  • Organisations who want their employees to be better able to handle the emotions inherent in their work and workplace interactions.
  • Organisations who want their employees to reduce negativity, gossip, or misunderstandings at work.
  • Managers, executives and anyone who leads people or has to manage others' behaviour.
  • People working with clients, customers or colleagues.
  • Anyone who attends meetings, negotiations or presentations.
  • Anyone who makes complex and difficult decisions or handles high workloads or conflict.
  • Anyone who wants to know what emotional intelligence is and how to develop it further at work.
  1. An increased level of emotional intelligence across an organisation or team.
  2. Greater understanding of the emotional drivers of behaviour in people, whether patients, customers, colleagues or stakeholders.
  3. More advanced skills in emotional self-management and emotional expression.
  4. More advanced levels of emotional self-awareness.
  5. The ability to have a more positive influence when managing people.
  6. An increase in personal health and well-being.
  7. A reduction in negative reactions to other people.
  8. A greater influence over organisational energy and productivity.
  9. A greater ability to foster creativity, innovation and problem-solving in yourself and others.
  10. An increased sense of choice and control in managing your own happiness, stress and behaviour.


This is an informative, interactive and practical workshop, with significant information presented in an easy-to-learn and interesting way.

You'll be given the opportunity to try out several emotionally intelligent strategies for yourself, to participate in exercises to increase your emotional intelligence, and to join in a group task to develop skills in predicting the emotions of others.

You will also receive a seven-step emotionally intelligent decision making worksheet to use at work, along with key handouts unique to The Emotional Intelligence Institute. There will be plenty of opportunities for self-reflection and self-discovery.

It will be high energy and light-hearted, with ample time for questions, and there will even be prizes to be won. It will not be boring!


Yes! Before the workshop we will contact you to find out about your particular work situation so that we can customise the materials, information, selected research and examples to make them on target for your people.

  • Maximum of 40 people.
  • The whole team, if practical.

Rachel Green

Rachel Green, award-winning Emotional Intelligence and Engagement Specialist and Director of The Emotional Intelligence Institute, has a unique blend of qualifications in psychology, adult education, the Feldenkrais method and speech pathology.

She has been personally trained by Dr. Ben Palmer, the key researcher responsible for developing the Australian Genos EI model; and by Dr. David Caruso, the author of "The Emotionally Intelligent Manager" and the MSCEIT. She is the author of two audio-downloads on Emotional Intelligence and a DVD set and e-book, "How to develop emotional resilience and manage your emotions".

Unlike others working in the area, she will speak from a long-term personal experience of understanding and managing her own emotions and the emotions of others, and couple this with relevant and up-to-date theory. She has gained this experience across a variety of different work situations, having worked in health care, academia, the media, the not-for-profit sector, and in business. She has also developed and applied her EI skills as a voluntary counsellor on a 24 hour crisis line, by sitting on committees, by coaching executive clients, and by running a community group. She is passionate about emotional intelligence in herself and others!

She has presented this workshop twice a year for five years to staff at Fremantle Hospital and it is still packed with people! She has also presented on emotional intelligence for many other eminent organisations, including Landcorp, RealMark Real Estate, City of Swan, GHD Australia, Disability Services Commission, Institute of Hospital Engineers, Chevron Australia, Eastern Goldfields College, Water Corporation, The Investors Club, Gold Fields Australasia, St John's Ambulance, Murdoch University, Polytechnic West, WA Country Health Services (Broome), Boab Health Services, Strata Titles Institute of Western Australia, WestOne Services, Shire of Busselton, Canning Vale College, Catholic Education, CEO Institute, ACTIV, Department of Commerce, and more.

She has also written a number of articles on emotional intelligence, including "Why emotional intelligence is needed by hospital engineers", published in "The Australian Hospital Engineer", March 2011; and "Emotional intelligence: The new rules of engagement for managers of student residences", Student Residences Management Journal, September 2011.

She is an engaging, warm speaker with a great sense of humour. She promises not to be boring!


Emotional intelligence is a huge, exciting and valuable area. Just as it isn't possible to develop all your cognitive intelligence (IQ) in one day, it isn't possible to learn everything about emotional intelligence (EI) in one day either. We therefore recommend that participants be given the opportunity to watch and listen to the following three resources as a follow-up to this workshop. 


Book this dynamic emotional intelligence workshop at your organisation, now. E-mail us now and we will respond quickly, or if you'd rather, just pick up the 'phone and give us a call.